Get in Touch

You can reach our customer support team through multiple channels: call us at +61 3 9887 7009 during business hours (Mon-Fri, 9:00 AM - 5:00 PM AEST), email us at support@SydneyStarJackpot.com for inquiries that require detailed responses, or use the contact form on this page. We respond to all email inquiries within 24 hours.

Our response times vary by contact method:

• Phone: Immediate assistance during business hours
• Email: Within 24 hours on business days
• Contact Form: Within 24-48 hours

Absolutely! Our team can provide detailed information about any of our lottery offerings including Mega Jackpot, Oz Lotto, Powerball, Set for Life, and more. When using the contact form, you can select your lottery of interest from the dropdown menu, which helps us direct your inquiry to the right specialist. We can answer questions about jackpot amounts, odds, ticket prices, draw schedules, and prize claim procedures.

Yes, responsible gaming is a core priority. We provide:

• Information on setting personal limits
• Self-exclusion program assistance
• Connections to support organizations
• Detailed guidelines on our Responsible Gaming page

We have multiple retail locations across Victoria, Australia where you can purchase lottery tickets in person. For a complete list of addresses, phone numbers, and Google Maps directions to our partner retailers, please visit our Locations page. All locations are staffed with trained personnel who can assist with ticket purchases and answer questions.

When contacting us, please provide:

• Your full name and contact information
• A clear subject line or inquiry topic
• Relevant details about your question or concern
• Ticket numbers or account details (if applicable)

All information is kept confidential per our Privacy Policy.